Q: What is i-Gacha?
A: i-Gacha is a web based Gachapon System which contains a
totally different set of items and rates from in-game Gachapon System.
Q: What is Fortune Bag?
A: Fortune Bag is our latest web based Gachapon System consisting of a total of 5 items which include some exclusive cash items/in-game items which are not available anywhere in our service. Fortune Bag is another new development by i-Gacha which aims to bring more surprises and joy to our gamers.
Q: Why I am not able to login with my MapleStory Account?
A: i-Gacha account is a total separate entity from MapleStory Account. Please refer to our Step by Step Guide on how to sign up for a new i-Gacha account.
Q: What is M-Coin?
A: M-Coin is a token required in order to play i-Gacha or Fortune Bag.
You will need to purchase M-Coin before you can proceed to play i-Gacha or Fortune Bag.
Q: Where can I get my item code?
A: You will be able to view your 30-digit item code in “My Info”, and under the column of "Item Code” and click “Show” to view your
Q: How do I redeem my item code?
- Go to Cash Shop in the game and select “Coupon” Button:
- Key the 30-digit code inside the the pop-up window shown below and click “OK” and you are done!
- If you will like to gift the item to your friend, check “Want to make this a present” and click
“OK”. The item will be gifted to your
Q: I receive this message, “Coupon had already been expired”. What does it mean?
A: This indicates your item code has expired. Please double-confirm your item code’s expiry date in “My Info”, under the “Expiry Date” column.
Q: I receive an error message, “This coupon has already been used”
A: The coupon (item code) that you have entered has already been
redeemed. Please check again.
Q: Will the i-Gacha be available for me 24 hours a day?
A: i-Gacha will not be available 24 hours daily. The operating hours are between 08:00 ~ 18:00 (+8 GMT).
Q: Why did I see 0 MapleCash balance in i-Gacha while I got MapleCash in MapleStory?
A: i-Gacha operating hours are between 08:00 ~ 18:00 (+8 GMT). After the operating hours, you will see your MapleCash balance as 0 MapleCash.
Q: Why is it that I cannot see the buy button in the purchase M-Coin page?
A: If you do not have any MapleCash in your account, you will not be able to see the buy button.